Job Description

Position Description:

As a key interface between Modern Industries and our customers, the account representative is responsible for maintaining strategic relationships with our customers.

Essential Duties:

  • Responsible for managing customer communications.
  • Reviews all major deliverables to ensure client expectations are met.
  • Ensures that customer daily questions and concerns are dealt with in an efficient manner.
  • Works closely with the manufacturing team in order to maintain a continuous knowledge of project.
  • Communicates the customer's goals and represent the customer's interests to the team.
  • Provides regular two-way communication between the customer and team, to provide strong team representation and set proper customer expectations.
  • Reports to the Business Development Manager, providing regular input on all account activity.

Knowledge and Abilities:

  • Proven Account Management skills required in order to maintain and enhance customer relationships.
  • Technical competence (understand software, hardware, networks, etc.).
  • Motivated, goal oriented, persistent and a skilled communicator.
  • High level of initiative and works well in a team environment.
  • Excellent written and oral communication skills.
  • Plans and carries out responsibilities with minimal direction.
  • Demonstrated skills with project management tools and methodologies.
  • Ability to stay on road map to achieve company’s growth goals.

Education and Experience:

  • Minimum 5 years of account management/customer service experience.