Job Description

Essential Duties:

  • Performs routine tasks under the direct supervision of a more experienced administrator.
  • Acts as a front-line interface to users, accepting trouble reports and dispatching them to appropriate system administrator.
  • Communicate networking issues to other employees and management.

Education and Experience:

  • Two years of college or equivalent post-high school education or experience.
  • Previous experience in customer support, computer operations, system administration, or another related area.
  • Strong interpersonal and communication skills; ability to explain simple procedures in writing or verbally; good phone skills.
  • Familiarity with an operating system and its commands/utilities at a user level; ability to edit files, use basic utilities and commands, find users' home directories, navigate through the file system, install software on workstations, and use I/O redirection; some understanding of how user authentication happens in a directory service context.
  • Ability to identify/locate shared resources and perform simple tasks (e.g., manipulate jobs in a print queue, figure out why a network file system isn't available).